vSplash is committed to protecting your privacy. This Statement of Privacy applies to the vSplash website, Responsively website and Responsively software platform. This statement governs the data collection, processing and usage practices of vSplash. By using the vSplash website or services platform, you consent to the data practices described in this statement.
Information Related to Data Collected and Processed for Our Clients on Our Services Platform
Service Provider Collection/Use
vSplash collects information under the direction of its Clients, vSplash has no direct relationship with the individuals whose personal data it processes. vSplash works with its Clients to help them provide notice to their customers concerning, the purpose for which personal information is collected.
Choice
We collect information for our Clients. If you are a customer of one of our Clients and would no longer like to be contacted by one of our Clients that uses our service, please contact the client that you interact with directly. If you are a Client and would like to update your account, please contact us.
Service Provider, Sub-Processors/Onward Transfer
vSplash may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the provisions in this Policy regarding notice and choice and the service agreements with our Clients.
Access to Data Controlled by Our Clients
vSplash has no direct relationship with the individuals whose personal data it processes. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data should direct his query to the vSplash Client (the data controller). If the client requests vSplash to remove the data, vSplash will respond to their Client’s request within 30 business days.
Data Retention
vSplash will retain personal data we process on behalf of our Clients for as long as needed provide services to our Client. vSplash will retain, and use this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Website Collection and Use Practices
vSplash collects personally identifiable information, such as e-mail addresses, names, company names, home and/or work addresses and/or telephone numbers.
In the event that you contact us for customer support through the website, we may also request that you provide additional User Information relevant to the support requested by you. Users are under no obligation to provide such information. However, we cannot guarantee that we can provide customer support in the event that relevant information related to the use of our products or services is withheld. We may retain communications relating to customer support, and/or information drawn from such communications, for statistical and/or reference purposes.
Social Media (Features) and Widgets
Our website includes Social Media Features, such as the Facebook Like button and Widgets, such as the “Share This” button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Links to Other Websites
Our site includes links to other websites whose privacy practices may differ from those of vSplash. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any website you visit.
Testimonials
With your consent, we may post your testimonial along with your name.
Use of Your Personal Information
vSplash collects and uses your personal information to operate the vSplash website and deliver the services you have requested. vSplash may also use your personally identifiable information to inform you of other products or services available from vSplash and its affiliates. vSplash may also contact you via voluntary surveys to conduct research on your opinion of current services or of potential new services. You will always have the option to unsubscribe (see To Unsubscribe From vSplash below.) vSplash does not sell, rent, or lease its customer lists to third parties in which we do not have a formal agreement to provide services to vSplash and our customers or prospects. vSplash does not share personally identifiable information except as described in this policy. vSplash may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, vSplash may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries or contact you based on your interest to receive such communications. Such third parties are prohibited from using your personal information except to provide these services to vSplash, and they are required to maintain the confidentiality of your information. vSplash does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.
vSplash may transfer information about you if vSplash is acquired by or merged with another company. In this event, vSplash will notify you before your personal information is transferred and becomes subject to a different privacy policy.
Tracking Technologies
Log Files
vSplash also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and favorites using log files.
There is also information about your computer hardware, tablet hardware and software that is automatically collected by vSplash. This information can include: your IP address, browser type, domain names, access times, geo-location, actions on the platform, and referring website addresses. This information is used by vSplash for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the vSplash website and/or Responsively and/or other vSplash products and services. For these purposes, we do link this automatically-collected data to personally identifiable information such as name, email address, address, and phone number.
Cookies
The vSplash website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web server. Cookies are not used to run programs, or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
Advertising
We partner with a third party ad network to either display advertising on our website or to manage our advertising on other sites. Our ad network partner uses cookies and web beacons to collect non-personally identifiable information about your activities on this and other websites to provide you targeted advertising based upon your interests. If you do not wish to have this information used for the purpose of serving you targeted ads, you may opt-out by clicking here https://preferences.truste.com/. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Clear Gifs (Web Beacons/Web Bugs)
We employ [or our third party advertising partner employs] a software technology called clear gifs (a.k.a. web beacons/web bugs), that help us better manage content on our site by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We tie [do not tie] the information gathered by clear gifs to our customer’s personally identifiable information.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see Choice and Opt-out.
Third Party Tracking Technologies
The use of cookies and web beacons by any tracking utility company is not covered by our privacy statement. We do not have access or control over these third party tracking technologies.
Legal Disclaimer
vSplash websites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on vSplash or the site; (b) protect and defend the rights or property of vSplash (including enforcing this agreement); and, (c) act under exigent circumstances to protect the personal safety of users of vSplash, or the public.
Access to Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, request deletion on our site by emailing us at support@vsplash.com to our Privacy team. We will respond to all access requests within 30 days. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the vSplash website.
If you provide vSplash with user information, you have the following rights with respect to that information:
- To review the user information that you have supplied to us
- To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
- To request that your user information not be used to contact you
- To request that your user information be removed from any solicitation list that we use
- To request that your user information be deleted from our records
- To opt out of being solicited by this website or third parties
To exercise any of these rights, please contact us at support@responsively.com
Security of your Personal Information
No method of safeguarding information is 100% secure. vSplash uses a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. vSplash secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information (such as a credit card number) is collected on our site and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.
Data Retention
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at support@responsively.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Changes to this Statement
vSplash will occasionally update this Statement of Privacy to reflect company and customer feedback. vSplash encourages you to periodically review this Statement to be informed of how vSplash is protecting your information. When such a change is made, we will update the “Last Updated” date above. If we make any material changes we will notify you or our Client by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
To Unsubscribe From vSplash
You may unsubscribe from vSplash marketing communications by clicking on the “unsubscribe” link located on the bottom of the company’s emails.
vSplash’s customers may send emails from our platform with vSplash’s logo to show our tools capabilities however vSplash does not control the email addresses directly and therefore cannot unsubscribe you from our customers’ emails on your behalf. Please contact the sender of that email which will include proper unsubscribe links if sent via our product.
Contact Information
vSplash welcomes your comments regarding this Statement of Privacy. If you believe that vSplash has not adhered to this Statement, please contact vSplash at support@vsplash.com. We will use commercially reasonable efforts to promptly determine and remedy the problem. vSplash is located at 1050 Wall Street West, Lyndhurst, NJ 07071, United States of America.